Early Childhood Specialist Shannon Wilson continues our special two week focus by sharing some everyday tips on getting to know families.
Every day you see families drop off and pick up the children in your care. Often this is happening when you are occupied; one child in your lap and two more standing next to you trying to get your attention. These little points of time can have a big impact on the relationship you have with families. You don’t have to create in-depth long conversations to lay the groundwork for a relationship. Families want to see you interacting with the children so don’t drop what you are doing every time a parent enters the room, but do pause and look at them. Smile and greet them. It is that simple.
I have been on both sides of this and it has been an eye-opening experience. I went from being a provider in a busy room full of children to being a parent dropping off my child for the day. As a parent it means so much to me when my children’s teachers say “Hi” to my child and me. Not only does it mean they are welcoming us into the room, but I also know they are aware my child is now in their care.
Here are some easy ways to start building relationships with the families you serve:
- Say “Hi” – As stated before, a greeting is a great way to welcome someone into your space. Sometimes parents/families feel awkward entering a room full of children. They don’t want to get in the way. You need to let them know they are always welcome.
- Write a Note – Depending on your set-up you can write either an individual note to the families or have a white board. The white board is a great way to put talking points out for the families. Put it outside the room at or at the entrance of your facility where families can check it as they enter. “Today we learned about sink and float. Be sure to ask your child about what happened.” It is a great way to build communication with families and helps parents to be able to ask more than just “what did you do today?”
- Introduce Yourself – This applies to working with new children and ones you’ve had in your care for a while. If you are really meeting this parent or family member for the first time simply introduce yourself. If the child has been in your care for a while and you are not even sure what the parent’s name is, chances are they don’t know yours either. Simply say “I’m sorry, can you remind me of your name again? I’m __________”. Or just say “I don’t remember if I ever introduced myself, sorry about that, I’m __________.”
- Learn the Family Members’ Name – A common way to learn the children’s names is to stick it to their back. You see the label running around the room all day and by the time they leave you’ve learned it. As much as you might want to do this with parents you can’t. Do the next best thing. Put their name on the attendance sheet next to their child’s. Then you can greet them by name whenever you see them.
- Ask for Tips – The family has known this child longer than you. Most likely they have experienced similar behaviors at home that you are seeing. Even if they have not witnessed the behavior at home they can still provide help in coming up with a solution. “I have noticed when it is time to clean up the toys she cries and runs into the bathroom. Has she done anything like this at home?” By asking for input from the family you are showing them you want to be a team to come up with solutions for issues. You are valuing their experiences and opinions.
When you have laid the groundwork with parents through these types of interactions it is a lot easier to talk to them about the more challenging topics. When a child is having behavior issues the family is more likely to listen and discuss it with you if you’ve already established a relationship.
What strategies would YOU add to this list???