My daughter had a negative experience a while back when the Post Office delivered a package to her apartment; it didn’t fit in her mailbox, so they left it outside her door. Unfortunately, she never received it; she believes that someone walking through the hallway simply stole it.
She called the Post Office, who verified that it had been delivered and said there was nothing they could do; she called the apartment complex management, who said there was nothing they could do about it either. But when she called the company she purchased the item from, they were wonderful – they expressed regret, and replaced the lost merchandise. For the replacement package, she contacted the post office about her options, and they explained that she could have all packages held at the post office, which guarantees that packages won’t be stolen from her doorstep in the future.
My daughter’s story provides lessons about consumer precautions when having merchandise delivered. Note: there is one more option she would have explored, if the vendor hadn’t replaced the lost merchandise. She would have checked with her credit card company to see what protections they offer; many credit cards offer automatic protection against lost or damaged packages. It’s something to think about when choosing a credit card.
But there’s a bigger lesson here, too: it’s smart to ask. When things go wrong, or even when nothing has gone wrong but there is something you need, you can only gain by asking a business or agency to help you. They won’t always be able to help, but they usually will if they can.
Do you have a story of a time you asked and it paid off for you?