Working at the Speed of Trust

May 21st, 2015

Your mindset matters when you want to get something done. What’s in your head affects who you decide to engage with, how you work together, and how you progress toward your goals. I’ve been reading lately about the difference between collaboration and organizing for collective impact. The authors said collective impact succeeds only when it uses evidence and builds relationships, because change happens at the speed of trust.

The speed of trust. Isn’t that true? I thought about that a lot this past week as I was out traveling across our state. I’m fortunate to work with so many whom I not only respect, but also trust. When you think about it, we don’t want Iowans just to have an experience with us. We don’t want just to have a relationship with them. We want them to trust us.

From where I sit, trust requires a few things. You all know what I’m talking about — being reliable, honoring promises, and being loyal. A few that don’t get as much attention, but should, are to seek clarity and to be clear. In other words, when an opportunity to be vague arises, don’t take it. Create transparency whenever possible, right wrongs (there is perhaps a whole post I could write about just that), and keep trying to be better.

However, the number one ingredient for building trust is the ability to offer it to others first. My dad firmly believed that any of the important things we want in life (trust, love, respect, happiness, success, etc.), we get only by first giving them to others.

More than 100 years ago, Iowans throughout the state began turning to Iowa State because they trusted their land-grant university. The original extension workers provided farmers and families and 4-H’ers with research-based information that they could apply to their own farms and in their own lives. Extension also extended trust back to Iowans by engaging them in this work, not just as recipients but as co-creators. Together, we create the social experience through which innovations spread. See you there.

— Cathann

P.S. You can follow me on Twitter @cathannkress. You can read “Essential Mindset Shifts for Collective Impact” in the Stanford Social Innovation Review.

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We Have to Care

May 14th, 2015

A few years ago, I made a commitment to having a healthier lifestyle and began seeking a plan to do so. However, I had trouble staying motivated. I’d give my attention to nearly anything other than any plan I was attempting to follow. You see, I didn’t know exactly what I cared about. Losing weight? Maintaining my health? Managing stress? I followed complicated plans that someone else cared about, because complicated must mean important. However, I wasn’t sure if I was doing these complicated plans correctly. I got bored running. I fiddled with machines at the gym. I’m pretty sure I spent more time reading about how to be healthy than doing something that would make me healthier.

A friend suggested I throw out all the complicated plans and simply move 3 miles or 30 minutes a day. Huh? I was pretty sure this wouldn’t be enough to change anything, but it was simple and measurable, and I figured at the very least I could walk around campus for 30 minutes and call it good. A funny thing happened, though. At first, I did the bare minimum: I walked (OK, I might have ambled or strolled) exactly 30 minutes. No more, no less. But I liked it. It gave me time to think, to breathe fresh air, to notice changes around me. So, I decided to shoot for 3 miles. Sometimes I walked. Sometimes I ran. Sometimes I rode my bike. I even roller-bladed around campus. Before I knew it, I was going out for at least an hour and blowing past 3 miles as a warm-up. Because it was fun. That’s when I realized when it came to my health, what I cared about was having a little island of fun in my day, not more tasks to be done.

To get stuff done, I think it’s important to know what we care about – and what we don’t; to know where the boundaries begin and end. If we’re not sure what we care about, others will have things that can sway us. It can be deceptively easy to move from what we care about, one small step at a time, to what others care about. Eventually we will be far away from the very thing that stirs our passion and gives us purpose. We think it should be easy to stay focused because usually we have some level of motivation about whatever it is. After all, it’s defined by the fact that we care about it. But it’s not that simple. Our energy levels wax and wane. Even invigorating work becomes routine and includes a few boring tasks. I’ve read the inspirational stories of successful individuals who are driven by unlimited passion and energy. And when I feel weary or unmotivated, I might think I’m just not blessed with the same zeal.

It’s easy to do the work when we’re motivated, when everyone agrees, when we’re fairly sure of the outcome. Sometimes we even think the outcome is the pinnacle, rather than appreciating the ongoing (and sometimes dull) process. But I’ve come to understand that people who consistently get things done don’t focus on one event or goal; they commit to the process. They hang in with the daily practice, the small steps, and the 30 minutes – not the outcome. In other words, if we want to be better at anything, we have to care about the process of doing it. We have to care about being someone who does that kind of work, rather than merely thinking about the outcome. Let’s care about our process, our small daily things, our 30 minutes. The results will take care of themselves. See you there.

— Cathann

P.S. You can follow me on Twitter @cathannkress.

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4 Points about Leadership

May 7th, 2015

It’s the end of the semester and many awards banquets and celebrations are underway, so I’ve been presenting awards to some impressive people and contemplating words of wisdom to share with young leaders. In ISU Extension and Outreach we work to provide Iowans with high-quality, research-based education and remarkable experiences. We aspire to be national leaders in this endeavor. It’s not always an easy task. Recently, we’ve talked about Iowa’s forward-thinking people whose legacy we follow. Forward-thinking people understand a few things about leadership that are worth our attention. I thought you might want to consider a few things I’ve shared in the past few weeks.

1. Disappointment isn’t failure. In the course of leadership, we will be disappointed. Perhaps many times. Here’s an important thing to remember: disappointment is not the same thing as failure. Disappointment is almost always what I call an ego “toe stub.” My ego didn’t like how something went, things didn’t go the way I had it planned out in my head. But I’ve come to learn, once I accept that there may be many ways ahead and let go of the ego, things work out.

2. People will judge. I once read a quote by Abraham Lincoln which said: “I do the very best I know how – the very best I can; and I mean to keep doing so until the end. If the end brings me out all right, what’s said against me won’t amount to anything. If the end brings me out wrong, ten angels swearing I was right would make no difference.” That pretty much sums it up. People will judge – whether we are doing the right things, the not quite right things, the innovative things, the things that must be done. Get used to it.

3. It’s OK to be unsure. Not only is it OK – I get nervous around leaders who are never unsure. How could they possibly know? Give me a leader who is still a learner, still asking “what if?” and still experimenting.

4. Go out to meet it. This is the essence of leadership: commitment. Until leaders are committed, there is little reason for people to show more than the minimum level of initiative required. Once leaders demonstrate commitment, then it’s easier for others to step up. Leaders secure commitment through commitment.

All good points to keep in mind as we engage with others, design experiences for those we serve, and as we seek to encourage young leaders. See you there.

— Cathann

P.S. You can follow me on Twitter @cathannkress.

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Ask Beautiful Questions

April 30th, 2015

Earlier today I met with the Community and Economic Development (CED) faculty and staff and the regional directors as they held their joint in-service. One of the things we talked about was how I always know it’s going to be a good conversation when Tim Borich (Program Director, CED, and Associate Dean, College of Design) wanders into my office and begins a conversation with “What if …?” Tim, you see, has mastered the art of asking beautiful questions.

Author Warren Berger says we should ask beautiful questions – the kind that help us shift our reasoning and assist in bringing about change. These questions are ambitious and the mere fact of asking them involves taking action. When we ask a beautiful question, we ask “how.” We ask, “what if.” Engaging with these types of questions makes us think.

Asking beautiful questions in Extension and Outreach has resulted in some amazing answers. When we asked how we could engage Iowa State students with local foods education and potential extension careers, we developed the Rising Star Internship program. When we asked how we could help young livestock producers connect with each other for success in agriculture, we established the Beginning and Young Livestock Producer Network. When we asked how we could reach Latino audiences more effectively, we decided to integrate our Latino youth, family, community, and business development programs. Berger points to a University of Illinois study which found that when trying to motivate yourself, questions work better than statements or commands. Questions apparently help us to begin to act when we are uncertain. But there is an art to shaping a beautiful question. According to Edward Witten, that means “a question that is hard (and interesting) enough that it is worth answering – and easy enough that one can actually answer it.”

How might we create more collaboration? How can we engage more faculty with communities? How can we embed students in real world experiences? How can we help farmers with effective succession planning? Beautiful, ambitious questions can be game-changers and lead to breakthroughs. But you won’t know until you ask. See you there.

— Cathann

P.S. You can follow me on Twitter @cathannkress. Read Warren Berger’s article in Fast Company.

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Innovation and Relationships

April 16th, 2015

Yesterday I participated in a national study of innovation in extension, and I have to say that I ended the day feeling less confident that I understand innovation, its role, and what supports it than I did before. Uh-oh.

It started with the first question I was asked: “How do you define innovation in extension?” I know. That sounds like an easy question until they follow it by asking you to give three examples. Where do you start?

I don’t know how your thought process goes, but how do you talk about innovation in extension in the first place? Do you mean an innovative program? Do you mean an innovation that we helped diffuse to the larger population? Do you mean an innovation in how extension is structured and delivered?

In some ways, answering this question is like being in a house of mirrors. Extension was essentially created as a targeted innovation diffusion structure. The role of extension was to provide the trusted adviser and create the social process through which innovations could spread. I think sometimes people misunderstand the role of extension and think we are just information dissemination, and if that’s the case, then there is good reason to worry with the Internet and other means for accessing information 24/7. People who think this way often believe that important innovations will spread quickly, now that we’ve got the Internet. Some do, such as innovations related to communication technologies and YouTube videos.

However, according to Atul Gawande there is a long list of vital innovations that don’t catch on just by sharing the information. The puzzle is, why? Gawande studied whether innovation diffusion was negatively impacted by economics, technical complexity, and other factors. What Gawande learned is that there is a pattern with stalled ideas. They attack problems that are big but, to most people, invisible; and making them work can be tedious and requires effort that may not yield its full impact until much later. In other words, they are “wicked problems” that have complex solutions and require changing social norms. Gawande notes that truly changing norms requires nearly one-on-one, on-site mentoring — which doesn’t sound like much of a solution. Gawande states, “It would require broad mobilization, substantial expense, and perhaps even the development of a new profession.” (Hmmm. Sounds like extension work.)

Gawande, who works in the medical field, continues: “Think about the creation of anesthesiology — it meant doubling the number of doctors in every operation, and we went ahead and did so. To reduce illiteracy, countries, starting with our own, built schools, trained professional teachers, and made education free and compulsory for all children. To improve farming, governments have sent hundreds of thousands of agriculture extension agents to visit farmers across America and every corner of the world and teach them up-to-date methods for increasing their crop yields. Such programs have been extraordinarily effective. They have cut the global illiteracy rate from one in three adults in 1970 to one in six today, and helped give us a Green Revolution that saved more than a billion people from starvation.”

Gawande then goes on to quote one of Iowa State’s own, Everett Rogers, the great scholar of how new ideas spread. Rogers wrote, “Diffusion is essentially a social process through which people talking to people spread an innovation.” Media can introduce an idea, but people look to other people they know and trust when they decide whether they will pursue that new idea. Extension — innovation and relationships. See you there.

— Cathann

P.S. You can follow me on Twitter @cathannkress. Read Gawande’s article at http://www.newyorker.com/magazine/2013/07/29/slow-ideas.

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This Is the Work

April 9th, 2015

Early in my career (OK, a really long time ago), I was a hall adviser at Iowa State University. I was responsible for providing support services to students, primarily 800 women who lived in Maple Hall. Our staff had all kinds of plans for programs we wanted to implement and activities to engage students in optimizing their development. Yep. We were a pretty idealistic bunch.

But when you bring 800 people together, things happen. Some of them get sick. Some have really tough break-ups with their boyfriends. Some get engaged. Some lose their parents. Some fail a class. Some get scholarships. Some make poor choices, like the ones who decided to rappel from the top of the hall.

One frustrating and long day, one of my staff said it would be nice if we didn’t have so many distractions so we could just get our work done. But here’s the thing: this is the work. That’s true in ISU Extension and Outreach too. We really are about the people and people change, people have emotions, people have unexpected things happen to them, people have lives. This is the reason Mike Kruzeniski, director of experience design at Twitter, says it is so important to make sure you are thinking about how you want to build your organization while you are designing whatever great things your organization builds.

Kruzeniski says “we all just want to focus on designing and making great things, but building the company is what will support you to do the work you aspire to do … and it takes a long time. When company stuff gets complicated, it’s easy to complain, to point at the people you think are responsible, or to just quit. But it’s your job to help. Your role in a company isn’t to just be the designer of products; your role is to be a designer of that company, to help it become the company that has the ability to make the products you aspire to make. When you joined your company, you probably didn’t think you signed up to help build the company too, but you did. By helping to make your company a better place to work, you make it a better place to design and build things.”

Kruzeniski also says “don’t just think about that one product you need to design in the next three, six, or 12 months. Consider the skills, relationships, and tools that you and your company will need for the next two, five, seven, or 10 years and start working on them now. Don’t just measure yourself by the output of your very next project; Measure yourself by how you’re improving quality over the course of your next 10 projects. Measure yourself by the quality of the projects of your peers. When you see problems, go tackle them, even if nobody told you to. Put it on yourself to make it better, so that your current and future colleagues won’t have to deal with that same problem. Your job is to be the shoulders that the next generation of designers  —  and perhaps your future self  —  at your company will stand on.”

At ISU Extension and Outreach, we all have very busy days conducting needs assessments, developing programs, managing finances, delivering educational programs, managing people, collaborating with key partners — and designing the future Extension and Outreach. See you there.

— Cathann

P.S. You can follow me on Twitter @cathannkress.

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Stuff We Need to Know

April 2nd, 2015

In ISU Extension and Outreach, we must be in front of transformation, not waiting to react to it. This means realizing there is stuff we need to know.

1. We must know our state and what’s happening in it.
2. We must know our university and its strengths.
3. We must know our people and what they care about.

The lifelong partnerships we build, the learning opportunities we provide, and the experiences we deliver have one over-arching goal – to improve the quality of life in Iowa. We’ve been working toward this goal for some time now. That’s why we had our leadership summit. That’s why we agreed on our fundamental principles. That’s why we started examining our organizational culture.

We’re addressing Iowa’s changing demographics. We’re working to widen our circle of service with urban audiences and increase the diversity of our workforce, partners, and participants. We’re adapting to our new reality, as we deal with complex problems and broaden the role of ISU Extension and Outreach, and as we manage the role technology plays.

Through our land-grant mission we make good on our shared commitment to Iowa, to our people, and to our future. Our land-grant mission compels us to provide high-quality, research-based education. Equally important, our mission also should drive us to deliver the most remarkable experiences that we possibly can. Land-grant universities are called “people’s colleges” for a reason. See you there.

— Cathann

P.S. You can follow me on Twitter @cathannkress.

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Forward-Thinking People

March 26th, 2015

When it comes to people, Iowa is a small state. With a population of 3 million, we’re just slightly bigger than Chicago. But more than 30 million acres of the world’s best agricultural land lies between the two rivers that make up our state’s borders. On it, we produce about 19 percent of the nation’s corn supply and 15 percent of the soybeans. In addition, Iowa produces nearly 30 percent of the pork, 22 percent of the eggs, and 2 percent of the milk: Talk about a complete breakfast! Not to be outdone, our state also produces 10 percent of the nation’s cattle, 3 percent of the turkeys, and a staggering array of yeast, enzymes, sweeteners, flavors, proteins, fibers, gelatins, and binders critical to the world’s food industry. And did I mention this? We produce about 25 percent of the nation’s ethanol.

We also produce special people. Iowa has been known for people who are ahead of their time, bolstered by common sense and determined to make life better for others. Have you ever heard of Norman Borlaug, Henry Wallace, or George Washington Carver? How about John Atanasoff, Black Hawk, or Carrie Chapman Catt? And then there’s Arthur Collins, of electronics fame; Jesse Field Shambaugh, the mother of 4-H; and Alexander Clark, who was tireless in his efforts to improve the lives of African Americans. And that’s only the short list, here are a few more.

Iowa is the state whose people first accepted the terms of the Land Grant Act, to create access to education for the common people; the state whose farmers engaged with their land-grant university to begin extension work. Iowa was home to American Indians who utilized domesticated plants more than 3,000 years ago, leading to flourishing settlements. This state provided a disproportionate number of our young men to fight in the Civil War and support President Lincoln. When Saigon fell in 1975 and pleas went out to U.S. governors to provide a home for the Tai Dam families and preserve their culture, it was Iowa’s governor who answered.

Iowa always has been home to a blend of immigrants: French, Norwegians, Swedes, Dutch, Germans, Irish, English, Scots, the Sac and Fox who returned to Iowa, Italians, Czech and Croatians, Mexicans, African Americans, Tai Dam, Vietnamese, Laotians, and more. These are Iowa’s people.

People don’t come to Iowa or stay in Iowa because we have mountains (with apologies to our Loess Hills region) or seaside resorts (not even in Sabula, Iowa’s only island city). People come to Iowa for agriculture, for family, for community, for a better quality of life. Iowa is for people who want to make a difference. In ISU Extension and Outreach we amplify this legacy with our focus on signature issues: feeding people, keeping them healthy, helping communities prosper and thrive, and turning the world over to the next generation better than we found it.  Our work isn’t just about creating access to education. Our work is about people – forward-thinking people. We have an obligation to the forward-thinking people who came before us, and those who will follow us, to focus on what matters most. It’s all about people. See you there.

— Cathann

P.S. You can follow me on Twitter @cathannkress.

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Proud of Our People

March 12th, 2015

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Well.  WOW.  We had our 2015 ISU Extension and Outreach Annual Conference this week and I’m still pumped! Thank you to the 480 who attended and filled Benton Auditorium.  Our theme was “it’s all about people,” and was it ever! From the opening drumming of the Iowa State Groove to Jim Harken and Julie Hlas’ closing thank you notes, being together for this conference felt like coming home to family. With lots of coffee, food, and time to visit, we could catch up with one another. (Thanks to Lake Laverne swans Lance and Lainey for taking over Twitter duty and scoring our highest number of impressions ever.) We learned more about what our other family members were doing all over the state and we had the opportunity to recognize them for their great work (and hold a hissing cockroach).

As Provost Wickert reminded us, Iowa was the first state to accept the provisions of the Morrill Act to establish a land-grant university. Iowa State was the first in the nation to engage citizens and begin Extension and Outreach. Today we carry on the legacy of a forward-thinking people, because Extension and Outreach is all about people: the Iowans we serve, our partners and volunteers, and our faculty and staff throughout the state. I appreciate the great work you all do for the people of Iowa. I am regularly impressed by your dedication and creativity, and your commitment to turning the world over to the next generation better than we found it.

It really is as simple as the extension professional’s creed starts: I believe in people and their hopes, their aspirations, and their faith; in their right to make their own plans and arrive at their own decisions; in their ability and power to enlarge their lives and plan for the happiness of those they love. You are rising to our unique legacy, but you don’t have to take my word for it: Watch this video message from our boots on the ground throughout the state.

We all can be proud to be Iowans. Proud to be Cyclones. Proud to be part of ISU Extension and Outreach and the Land-Grant System. When each of us joined Extension and Outreach, whether that was 40 years ago (We’re talking about you, Donna Donald!) or just this week (Hey there, Ryan Breuer and Renae Kroneman!), we began a lifelong partnership with the people of Iowa.  And, we also began the #BestJobEver. See you there.

— Cathann

P.S. You can follow me on Twitter @cathannkress.

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Defining and Designing Experience

February 26th, 2015

We often say we want people to not only gain information from Iowa State University Extension and Outreach, but also have an“experience.” When someone makes this comment in a meeting, we all nod our heads in agreement. As I was driving back from eastern Iowa last week, I did what I often do, and started wondering about the stuff we all nod our heads about.

What do we mean when we say we want people to have an experience? What kind? Who gets to have it?  Who is defining the experience? Do we all mean the same thing when we say experience? I looked it up, and there’s a lot of room for interpretation. (See http://www.merriam-webster.com/dictionary/experience for starters.) So I did a little reading. Brian Solis, an expert in branding, says we are in a new era of marketing and service, “in which your brand is defined by those who experience it.” Solis argues that no one engages with a company or organization hoping for ordinary. Everyone is seeking a remarkable experience.

I think the future of our organization lies in shared experiences. However, do we have a responsibility to plan those experiences, or is whatever our clients experience by default good enough? We have to consider what these experiences involve, because our clients will tell their friends not only about what they learn, but also about what they actually experience. Do their experiences align with expectations of the ISU Extension and Outreach brand or are there gaps? How do we create and deliver meaningful and shareable experiences to ensure that more Iowans engage with us? What are we asking people to align with if we haven’t defined the experience? What do we want them to be part of?

When Iowans are having an experience with Extension and Outreach, it should be clear to them that they are engaging with Iowa State University. There should be no question that they are receiving research-based education. They should readily understand that we are their lifelong partner as they seek personal and professional satisfaction and success for their communities.  We provide education and deliver experiences; both are equally important. We need to define and design the experiences with as much thought and effort as we define and design the education so Iowans will engage with ISU Extension and Outreach as lifelong partners. See you there.

— Cathann

P.S. You can follow me on Twitter @cathannkress.

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