An Incrementally Better Bucket

April 17th, 2014

This week’s message is from guest contributor Bob Dodds, Region 20 director:

BobDodds2I like visiting gardening centers as spring nears as it’s a great morale boost. While looking through the new gadgets and general supplies on a recent visit, I came across some very bright-handled buckets. As I looked closer, I knew that I needed this one-of-a-kind 3.5-gallon bucket. Now, we have no less than 50 buckets on our farm. However, this one was different, and at $7.50 I just had to have one.

My newly purchased bucket is not high tech. I will not be able to do incredible things that I cannot already do with the other buckets I have on hand. I thought about this on the way home from the garden center. What made this bucket a “must have”? It could be the size, 3.5 gallons instead of the traditional 5-gallon bucket. It could be the soft and colorful handle. It is definitely a step up from most of my favorite recycled buckets that once held oil. I’m referring to those buckets missing the plastic handle so you grip only wire; leaving a line and a bright red mark on your hand each time you use it. Another reason could be the great spout built into the bucket that keeps your shoes dry as you pour, versus the traditional farm bucket that pours everywhere. The unique finger grips on the bottom of the bucket are a nice improvement in engineering over the quarter-inch plastic rim on the bottom of a standard bucket from which your fingers always seem to loose grip and slip off just as the bucket is half empty. This, of course, results in a quick upright motion and a great splash in the face. The hand grip on the side, molded into the plastic, also is a great help. Inside the bucket are marks in quarts and gallon measurements with lines, quite helpful when measuring and evaluating the mixing of various concoctions. For sure it will be much more accurate than the method of eyeing 1/4, 1/3 or 5/8 full. Did I mention that this bucket has just been patented?

I think this bucket story applies to programs and tasks in Extension and Outreach. Many times our successes are not something incredibly new or high tech. Success can be as simple as taking a research-based program and adding relevancy, value, or new technology, or maybe taking a minute to measure and evaluate with greater accuracy than the eyeing method. It might mean that we may turn to Mail Chimp or Constant Contact instead of the traditional newsletter. Instead of handing out paper after paper at a council meeting, the documents could be stored and viewed on an iPad. It could mean adding a marketing plan to a program or offering the program to a new audience. As we review the program catalog and select programs from our signature issues, give thought to the bucket story. Let’s make our bucket better!

 

I agree with Bob. There are two ways forward- – radical innovation or incremental innovation.  The idea behind incremental innovation is simple: instead of thinking up and executing against completely new and risky ideas, you make small changes to existing products and services. This method of user-centered design thinking can be accomplished much like the bucket redesign by focusing on single tangible customer “pain points” and using existing anchors to build from.  What “pain points” exist for the users of your programs?  What anchor can be extended or enhanced?  Let’s work together to make our bucket better. See you there.

– Cathann

Remember Who We Are

April 10th, 2014
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I’ve watched some great animated movies with my kids through the years, and I’m always appreciative of a movie with a message. In The Lion King, Simba reaches a turning point on his journey to adulthood. He is sorting through what is really important to him and to his family legacy, when the music swells and he hears the voice of the father he so admired and recently lost … “Remember who you are.”

I believe it is critical for us in ISU Extension and Outreach to remember who we are. I don’t want us to get so caught up in tasks, that we forget what our work really is. I want us to be relentlessly getting better – and continuing our national reputation for premiere programs in extension. I believe in our collective greatness. I believe in our evolving culture because it is the product of exciting innovation blended into our rich tradition. I believe it is our willingness to keep doing it better that has earned us our support and accolades.

At our annual conference last month our speaker, Debra Davis, discussed how our experiences lead to our beliefs, how a healthy culture belongs to an organization with a shared vision, accountability – where there is trust, respect, communication and engagement. Back in 2011 at our Leadership Summit we came together and agreed to the following fundamental principles which guide our decisions, structure, behavior, and priorities:

• Our core purpose is to engage citizens through research-based educational programs. We extend the resources of Iowa State University across our state.
• We accomplish our goals by developing diverse and meaningful partnerships.
• Through our purpose and partnerships, we provide relevant, needs-driven resources, and as a result, we create significant impact in the state of Iowa.

As a result of these fundamental principles, we agreed to invest in meaningful partnerships, refine a system to collectively identify emerging and current needs, develop and support a structure to sustain professional development, and develop and support systems to improve internal communications, coordination, and collaboration. The documents outlining our principles and priorities are located on my See You There page. I encourage you to review our planning documents along with our annual reports, and let me know how you think we are doing. As we celebrate this great work we call extension – all 100 years of it – I challenge each of us to think about our evolving culture and how it aligns with our guiding principles. When you do, I hope you are as encouraged as I am.

Remember who we are. See you there.

- Cathann

P.S. You can share your comments about this message on the blog, at http://blogs.extension.iastate.edu/seeyouthere/.

Key Influencers

April 3rd, 2014

County Office Professionals were in town this week. I always enjoy the opportunity to learn more about how things are really going out in the counties – and there’s no one better than this group of key influencers for finding out a thing or two. Here’s what we talked about, what I learned, and what I know.

  • This is a very important group of individuals.
  • They represent us. They are the first face, the first voice, the helping hand, the kind gesture, the gentle reminder, the history, the changing culture, the “get it done,” the good idea.
  • They are eager to learn. We introduced them to the brand new Hansen Agricultural Learning Center, we provided professional development key to their daily work, we encouraged, and we listened.
  • I reminded them that they are key influencers and the guardians of our educational mission. They have the opportunity to inspire people to live up to their talents and do the best work of their lives – work they never imagined they could do – and THEY have that same opportunity. I encouraged them to reflect, to care, and to be confident.

Our office professionals are working for ISU Extension and Outreach for the same reasons we all are. We all want to make life better, all across the state. Here’s something to consider: think about what even one day would be like in your professional lives without them. There; that says it all.

I hope our county office professionals – and all our office professionals – feel appreciated. I know I appreciate them. Whatever your role for ISU Extension and Outreach, I want you to remember that today– and every day that follows, for the rest of your life – each day is an opportunity for you to make the world better. See you there.

– Cathann

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The Pride of Iowa

March 27th, 2014

This has been a busy and exciting week, and not just because it’s ISU Extension and Outreach week. I’ve been in two capitols (in Washington, D.C., and Des Moines) attending two centennial celebrations (Norman Borlaug’s birthday and the Smith-Lever Act anniversary).

At the beginning of the week, I had the great honor of accompanying State 4-H Council members Megan Hughes and Michael Tupper and being part of Iowa State’s delegation to D.C. for the unveiling of the Norman Borlaug statue in Statuary Hall on what would have been his 100th birthday. It was a great day to be an Iowan, with many dignitaries, a lot of history, and a few speeches. It’s hard to pick a favorite moment, but I would like to highlight Rep. Tom Latham’s observation that while it was Borlaug’s research that was key to saving a billion people from hunger, it was also the ability to get that research to the people that led to the “green revolution.” In fact, Rep. Latham noted that Borlaug’s last words uttered after a colleague shared another discovery were, “Get it to the farmers.” Here at Iowa State, we understand the importance of connecting research and extension and the powerful impact when both efforts are strong. (Learn more about Norman Borlaug at http://www.normanborlaug.org/.)

Today, we celebrated the 100th anniversary of the Smith-Lever Act, which formally established cooperative extension, with the reading of a bipartisan resolution in our own statehouse. Iowa State was the first to establish extension — in 1903, when Sioux County farmers and Iowa State University established the basis for agricultural cooperative extension work across the country. With this resolution, the Iowa Senate celebrates historical, current, and future Extension and Outreach work in Iowa. The resolution also honors extension council members, volunteers, the Iowa State University faculty and Extension and Outreach educators and staff throughout the state who dedicate careers to providing trusted education to help farmers, families, youth, businesses, and communities solve problems, develop skills, and build a better future. (Learn more about the national Smith-Lever celebration at http://www.extension100years.net/en/administration/about_us/chancellors_office/extension/celebration/.)

Our work received a standing ovation in the Iowa Senate chambers this morning as the senators unanimously voted to adopt the resolution. What a week to be a proud Iowan and proud Cyclone! Education and partnership really are the pride of Iowa. We look forward to the next 100 years of innovative research, which we will take to the people. See you there.

– Cathann

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C.J. and Smith-Lever

March 20th, 2014

C.J. Gauger and Cathann KressRecently I attended a birthday party — a 100th birthday party — for an Iowa icon, C.J. Gauger. As Iowa’s state 4-H leader from 1959-1979, C.J. was a visionary, guiding 4-H. He brought the boys’ and girls’ 4-H programs together and emphasized life skills development for all youth, rural or urban. He truly believed in listening to Iowa’s young people and involving them in shaping their 4-H program.

Another icon with a 100th birthday this year is the Smith-Lever Act, which established Cooperative Extension nationwide. For 100 years, the Smith-Lever Act has stimulated innovative research and vital educational programs for youth and adults. State-by-state, a network of educators extend university-based research and knowledge to the people, improving lives and shaping a nation.  Later in May, I’m taking a delegation from Iowa State to Washington, D.C., to a national convocation to celebrate this birthday too.

Birthday parties are fleeting – the balloons deflate and the leftover cake dries out as we pick up the crumpled gift wrap. But the reason for the celebration remains long after the party is over. In C.J.’s case, his legacy lives on through one of every five Iowa youth, who participates in our 4-H programs. And as for Smith-Lever, in Iowa alone, nearly a million people directly benefit from our educational programs every year. During Extension and Outreach Week, March 23-29 we’ll be celebrating our continuing mission to provide access to education through meaningful partnerships. It’s a great time to celebrate icons like C.J. and Smith-Lever, and to show our appreciation for our clients, colleagues, volunteers, community leaders, organizations, agencies and many other partners who support ISU Extension and Outreach work in Iowa. See you there.

– Cathann

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Building a Bike Shed

March 6th, 2014

How many resources does an organization expend to make a decision? You’d think that an organization would spend more time and money on decisions about big, costly, complex issues and less time on simpler issues with smaller price tags. But it often doesn’t work that way.

In his book Parkinson’s Law, or the Pursuit of Progress, (which has been quoted and commented on by many bloggers and Wikipedia editors), C. Northcote Parkinson describes a committee that met to discuss the construction of a new atomic power plant. The agenda included three items: approving the plans for the plant, discussing a new bicycle shed for employees, and the refreshment expenses of the Welfare Committee. The committee spent two and a half minutes discussing the highly complex power plant, 45 minutes debating the bicycle shed, and over an hour furiously debating the refreshments. That matter eventually was left unresolved and deferred to a further meeting.

Parkinson explains that this is because an atomic plant is so vast, so expensive, and so complicated that people cannot grasp it, and rather than try, they fall back on the assumption that somebody else checked all the details before it got this far. A bike shed, on the other hand, is easily understood; almost anyone can build one of those over a weekend. So no matter how well prepared, no matter how reasonable you are with your proposal, some people will seize the chance to put their fingerprints on the project to demonstrate that they are paying attention.

Parkinson summed this up as his Law of Triviality: “the time spent on any item of the agenda will be in inverse proportion to the sum involved.” Essentially, Parkinson’s metaphor raises the issue of noticing when governance gets reduced to sharing “our two-cents worth” and that we need not argue every feature just because we know enough to do so. It also may be true that the amount of noise generated by a change is inversely proportional to the complexity of the change.

Simplest problems can take up most of our time. When we’re facing a decision, it might not hurt to first ask whether we’re dealing with a bike shed or an atomic reactor, so that we give the decision the attention it deserves. If it’s a simple issue, let’s not get bogged down by minutia. But if it’s a complex issue, let’s make sure we have all the information we need so we truly understand what we’re talking about and can make the best decision. See you there.

– Cathann

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Packages, Pizza, and People

February 20th, 2014

Recently, my oldest son was reading an article to me about how Amazon plans to start offering deliveries via drone-like “octocopters.” While there are numerous issues for them to still work out – like negotiating bad weather, sufficient battery life, and the fact that most human beings may not be able to resist knocking stuff out of the sky – it could be reality at some time in the not too distant future. Domino’s Pizza also is contemplating such a delivery system. I find this quite interesting, mostly because there’s just nothing like having a delivery system that brings you something you want quickly and efficiently.

This reminded me of comments from colleagues who responded to my informal organizational survey last summer. Some of them focused on Extension and Outreach as a distribution system with procedures to facilitate and monitor the flow of information from the university to the public. Carrying out the metaphor, the system has distribution centers linked to local franchises, but needs a host of delivery people to move the produce. One colleague talked about the importance of delivery people in this system:

In most cases you know them well and they are trusted faces. They go everywhere, are admitted in places where others aren’t invited, and are present in the daily lives of the whole of society. All of this is, of course, secondary to their primary role of deliverers of service. Who doesn’t anxiously wait for the arrival of that package ordered online or isn’t pleasantly surprised by a card in the mail? The pizza guy is a welcome and anticipated visitor at my house, because he brings us something valuable, something that we desire. … Our organization should aspire to be an efficient and effective delivery system represented by the best, friendliest, and most trusted delivery people around. … We should always be timely, courteous, and deliver only the highest quality product.

It begs the question: What do our constituents want delivered? To that end, we just completed our statewide needs assessment, and the major “Aha” for me was recognizing where the identified needs might fit in our overall program development process. While we must be responsive to our citizens, we also can’t walk away from mainstay programs in our portfolio. That’s why we are creating a model to help us all consider the layers of programs which make up our overall efforts. At Annual Conference, we will begin to identify work that falls into each layer and the revenue sources that will fund our work.

Extension and Outreach should aim to be that trusted delivery person, providing welcome access to university research and education. After all, there is a reason we call so much of the work we do “program delivery.” See you there.

– Cathann

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Extension and Outreach Can Be Gloriously Messy

January 31st, 2014

One of the many joys of my job is the breadth of people I get the opportunity to interact with on a regular basis.  Yesterday for example, I was at a meeting with the Lt. Governor and heard fifth graders explaining their STEM project on habitats for small creatures.  There were frogs and millipedes involved in the demonstration.  A few weeks ago, I was meeting with winery owners and hearing their challenges with Iowa’s temperature extremes.  NOTE:  Wine was not  part of that demonstration.  And this morning, I was in a meeting with some physics professors as they attempted to “dumb down” the latest thinking on a coherent theory of the universe so I could grasp it.  I go home with my mind blown a lot.

That last one, though, is worth pondering. It used to be that physicists believed that they would one day uncover a coherent theory of how the entire universe holds together and works.  Now, the thinking is — maybe not.  Marcelo Gleiser at Dartmouth College argues against the likelihood of a unifying theory to explain the origins of the universe and our place in it.  In fact, according to Gleiser, the latest evidence reveals not only that there are imperfections in the fabric of the universe — they are the driving, creative forces behind its very existence. The universe, it turns out, is not elegant. It is gloriously messy.

I loved that idea when I heard it — and I saw Extension and Outreach as one small microcosm in that universe. The beauty of Extension and Outreach is that it IS kind of gloriously messy, and that’s where creativity happens. There isn’t one formula, or one way to organize, or one easy-to-follow blueprint that explains Extension and Outreach or predicts success in programming.  Our diverse partners and their ideas are wide-ranging and we want them engaged with us.  They often have different ideas about what they want, sometimes even contradictory.  This messiness gives us permission to experiment and be innovative. There likely will be more messiness this year as we take a closer look at our organizational culture and the direction we want Extension and Outreach to take moving forward.

To that end, all faculty, staff, and council members are welcome to participate in the 2014 Extension and Outreach Annual Conference. You’ll learn about our organizational culture, project and budget management, and putting new technology to work for programming — skills to help you navigate in this wonderful, organized chaos of Extension and Outreach.

It takes really dedicated people to do Extension and Outreach work. You have to be willing to experiment, to try different approaches, to live with ambiguity and imperfection. Sometimes our ideas work — sometimes even better than we thought they would. But sometimes they don’t work or don’t fit what our partner wanted and we have to start over and that’s part of the process. We are a learning organization. An important part of how we operate is that we try things, we learn from the experience, and we go on. Our 2014 annual conference will help us move Extension and Outreach forward. Here’s to embracing our gloriousness. See you there.

– Cathann

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It’s Kind of a Big Deal

January 16th, 2014

2013annual-SYTWe recently published our 2013 annual report online. It’s amazing how much time it takes to shoot a 4-minute video. When you combine various locations (Hilton Coliseum, Jack Trice Stadium, and central campus), students walking into the shots, and yes, some flubbed lines by yours truly, it takes a while to get the end product “just right.”

So why do we do it? Because Extension and Outreach puts Iowa State University’s research and resources to work throughout the state of Iowa. That’s kind of a big deal. And it’s well worth talking about. Our stakeholders – clients, citizens, partners, funders, and public policy leaders – hold us accountable. They want to know that their investments in ISU Extension and Outreach are making a difference in Iowa. We have to tell our story in a way that they will remember and share with others. This is critical to our ability to survive and thrive. That’s why our 2013 annual report is part of the “Our Story” website and includes a video message, financial charts, and – new this year – infographics to show our impacts.

We’re serious about serving our fellow Iowans. So not only do we operate as a 99 county campus, we have to show and tell our clients what we’re doing to make a difference. Because what Extension and Outreach helps people do for themselves, achieves the greatest results. See you there.

– Cathann

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The Great One

January 9th, 2014

With our temperatures recently, we’ve been keeping an eye on the Petersen Pond near our house. If we can stand the cold, outdoor ice skating will definitely be possible (so far, we’ve gone to the indoor rink). While searching for my skates, my son and I got to talking about arguably the greatest hockey player, Wayne Gretzky.

I walked away from the conversation mulling a few thoughts about what made Gretzky “the great one.” Gretzky’s size, strength, and basic athletic abilities were not considered impressive. However, his intelligence and reading of the game was unrivaled, and he could consistently anticipate where the puck was going and execute the right move at the right time. In fact, he was most noted for his ability to think far ahead of what was currently happening and be ready for what was coming.

He also was considered an incredibly creative player, able to adapt and alter his playing style as situations required. When the Canadians played in the 1998 Olympics, they struggled with the larger ice surface and different style of play preferred by the Europeans, but Gretzky was legend for his ability to see the opportunity rather than the obstacle and shift his actions to take advantage of it.

While many were quick to credit Gretzky with impressive innate abilities, almost superpowers, Gretzky himself was always quick to point out that anticipation could be taught, practiced, and perfected. He credited his study of the game, and that he could instantly recognize and capitalize on emerging patterns because of his understanding of the details and nuances of the playing field. Gretzky also differed from other players in his ability to renew his energy quickly, and the commitment of time to practice. He credited both with being critical to his success.

Gretzky is famous for a quote describing how his dad would drill him on the fundamentals by asking him, “Where do you skate?” Gretzky’s response: “To where the puck is going, not where it’s been.”

As we think ahead to the next five years in Iowa, what lessons might Extension and Outreach learn from Gretzky? Are we teaching ourselves to anticipate, adapt, and be creative? Do we see opportunities in the changes ahead or only obstacles? Have we identified the trends that will most impact our fellow Iowans in the future? Have we begun to move in directions that will allow us to support and educate in response to those issues? Are we skating to where the puck is going? See you there.

– Cathann

NOTE:  This week we published our Iowa State University Extension and Outreach 2013 annual report, Making a Difference for Iowans. It includes a video message along with infographics of program impacts and financial information for FY13. The report is available online and is part of ISU Extension and Outreach’s Our Story website. The report shows how we’re making a difference for Iowans. It includes a video message along with infographics of program impacts and financial information for FY13. A printable pdf of the report is linked from the website.

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