My husband and I recently were in Chicago for several days at our daughter’s house while she was away on a business trip. Sadly, on our watch a thief stole 3 packages that had been delivered to her front porch while we were out to lunch. Luckily she has a security camera so the whole thing was caught on tape which made it easier to submit a police report but the whole experience was very frustrating, maddening and unnerving.
According to an article in Consumer Reports there are some things you can do to lower your risk of being a target. Even though my daughter has a working internet-enabled security camera installed and has a security system to protect the house, it still happened and it can happen to anyone anywhere. The holidays are over for 2018 but you may want to consider being proactive in 2019 to help prevent a theft happening to you or someone you know.
If it is possible, avoid home delivery altogether. If you shop on Amazon they have lockers available in some locations (often a Whole Foods store) where you can have your packages delivered to and you retrieve using a security code for the locker. Amazon also offers a Key Kit that can be used for the delivery person to unlock your home and put your packages inside the door. An Amazon Key app is another alternative that is available for your packages to be put in the trunk of your car. There is a cost for some of those services but if you shop on Amazon a lot and buy a lot of things online it may be worth researching.
UPS recommends sending packages to where you are – not where you are not. Check with the company you work for to see if it is an option to have your packages delivered to you at work. Send to a relative or neighbor who is home during the day. Send to a walk in store and pick it up there if possible. UPS offers “access points” in some locations which are delis, grocery stores, dry cleaners, florists, etc that allow packages to be dropped off by UPS and picked up by you later. Some UPS stores have mailbox service. UPS also has a service called My Choice that is free and lets you know when your package will be arriving so you can be there to accept it, reroute or reschedule the delivery, or authorize a shipment release.
USPS offers Informed Delivery Manager. It is also free and allows you to track your packages and leave delivery instructions if you are not going to be home.
Some shippers allow a required signature at delivery so if no one is home the delivery service will take it back to it’s facility and try again later or let you come pick it up and sign for it.
Door bell cameras, motion sensors and internet-enabled security cameras have their benefits but the benefit is usually realized after the theft has been committed, which was true in our case.
I sincerely hope you never have any packages stolen but if you do, notify the police immediately and file a report. You can also contact the U.S. Postal Inspection Service. They are the law enforcement arm of the postal service. You should contact the shipper and delivery service as well as your credit card company and the company you bought the packages from to see if you can get reimbursed or have a new package sent. We were, thankfully, able to get all three packages we had stolen replaced at no charge.