HAPPY HOLIDAYS! from AnswerLine 2023

operator taking phone calls or replying to emails
Phone operator – Photo: Canva.com

As 2023 comes to a close, AnswerLine is completing 48 years of sharing family and consumer information. 

During the past year, it has been our pleasure to answer more than 17,000 calls, emails, Ask Extension, Facebook/Instagram, and blog questions; it has also been our privilege to interact with consumers, helping them solve problems, issues, and concerns that affect their daily lives with researched-based information. 

Our clients come from all walks of life. Some are friends we have never met; we hear from them frequently, and in doing so, we have learned something about each other. We love helping anyone with a question; NO question is silly or foolish. While there is great satisfaction in helping each individual find a solution that works for them, the greater satisfaction comes from client feedback, the friendships we have built over the years, and the personal growth we each experience as we expand our knowledge.

Presently, the AnswerLine team has a staff of six women with varying backgrounds in consumer science, consumer science education, business, food science, dietetics, extension and 4-H. While our specialty is answering home and family questions, we have a wealth of experts whom we can call upon for help with horticulture, entomology, wildlife, agriculture, and other related questions through the Iowa State University and Extension and Outreach network and the University of Minnesota Extension. We are also members of the North Central Food Safety Extension Network (NCFSEN) allowing us to reach out to food safety experts in surrounding states.

Between questions this year, we were challenged to find a safe, shelf-stable frosting recipe for 4-H fair exhibits and share our research with 4-H families, extension staff, and fair judges before the 2023 fairs. We also updated the Foods for Iowa 4-H Fairs – Quick Reference Guide (2023) and are currently working on updates to the 2024 guide based on current trends and food safety issues. We helped the ISU Food Safety team develop a Fermentation and Preserve the Taste of Summer workshop that rolled out to Iowans in late summer. Several YouTube videos were prepared and shared with the public. We were involved in a joint NCFSEN effort to develop and publish three recent publications: Oops! Remaking Jams and Jellies, Play It Safe! Safe Changes and Substitutions to Tested Canning Recipes, and Steam Can It Right.

The AnswerLine team looks forward to serving you in 2024! Contact us in one of three ways:
1)  Call us toll-free Monday through Friday, 9 a.m. – noon and 1 – 4 p.m.
                  1-800-262-3804 (in Iowa)
                  1-800-854-1678 (in Minnesota)
                  1-800-735-2942 (Relay Iowa phone linkage for deaf and hard-of-hearing individuals)
                  515-296-5883 (toll charges may apply)
2)  Email us anytime: answer@iastate.edu OR at Ask an ISU Extension Expert a Question
3) Comment on the Answerline blog, Facebook, or Instagram.

We wish all our AnswerLine clients and friends a happy and safe holiday season! 
Beth, Carol, Jennie, Marcia, Marlene, and Rachel

Images source: Canva.com

Marlene Geiger

I am a graduate of the University of Nebraska-Lincoln with a BS in Home Economics Education and Extension and from Colorado State University with a MS in Textiles and Clothing. I enjoy spending time with family and friends, gardening, quilting, cooking, sewing, and sharing knowledge and experience with others.

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Email: answer@iastate.edu
Phone: (Monday-Friday, 9 am-noon; 1-4 pm)
1-800-262-3804 (in Iowa)
1-800-854-1678 (in Minnesota)