Minding the store

John Lawrence’s message from Sept. 6, 2017

I still remember the first extension publication I authored as a new livestock economist at Iowa State: “Electronic Markets for Feeder Pigs” back in 1992. Think of it as eBay for animals. Maybe it wasn’t pure poetry, but it was good research-based information that farmers could use. We printed a couple thousand copies, which were available from the Extension Distribution Center. Back then it was a warehouse, with extra storage offsite. Every publication was available in print, often by the thousands or tens of thousands. How times have changed! Today there still is some warehouse space with tangible, hard copy publications on the shelf, but most of the inventory is online at the Extension Store. Did you know?

  • Extension’s eCommerce site began in fall 2001 and was primarily text-based with limited details about available publications. Thumbnail images, descriptions, related products and apparel were added in the mid-2000s, after a full time programmer and data architect joined the staff. Enhancements continue today, and the store partners with ISU Information Technology as needed.
  • All of ISU Extension and Outreach’s tangible publications now are warehoused within 4,500 square feet in the Printing and Publications Building on campus. The Garden Calendar (HORT 3027) is the most popular, with approximately 2,500 copies sold each year.
  • The Extension Store has 2,000+ unique digital products from all program areas available for free download. In FY17, those publications collectively were downloaded 1.9 million times worldwide. The Iowa Farm Custom Rate Survey (FM 1698) is the most popular digital publication, with 82,500 downloads per year.
  • You can check the Extension Store for new, revised or back in stock titles at any time.
  • The Extension Store also serves as a fulfillment center for several Iowa Department of Public Health divisions, housing more than 200 tangible titles available exclusively to IDPH staff. Annually about 100,000 copies are distributed within Iowa.

The Extension Store’s five fulltime employees have been with ISU Extension and Outreach for 15+ years, on average, but not because they like the fumes from ISU Printing. They are dedicated to getting research-based information to people in Iowa and around the world. The next time you’re on the north side of campus, stop in to say hello and get a tour, and thank them for their efforts.

One more thing: The ISU Trademark Office is sponsoring a contest for county offices for the ISU/Iowa CyDAY Friday on Sept. 8. The county office that shows the most spirit/creativity – AND posts photos to the Iowa State CyStyle Facebook page or emails photos to cydayfriday@iastate.edu – will receive a limited CyDAY Friday prize. Go Cyclones!

— John D. Lawrence
Iowa State University Interim Vice President for Extension and Outreach

Wear the brand with pride!

John Lawrence’s message from Aug. 14, 2017

If you’ve seen me out in the state this summer (or if you follow me on Twitter), chances are you’ve noticed the red shirt I’m wearing. It probably had the ISU Extension and Outreach wordmark on it or Iowa State University. Maybe it featured the I-State logo if I was doing something related to Athletics and the Cyclones. The point is, on any given day I wear the appropriate shirt depending on what I plan to do. I show my connection to Iowa State, which matters to our clients.

In 2010 we conducted quantitative and qualitative needs assessments. When Iowans were asked how they would describe ISU Extension and Outreach, the most common response was “unknown” – and these were people who already used our services! However, nearly all were aware of Iowa State and had a positive perception of the university. It was obvious then that we had to connect more strongly to Iowa State to better serve all Iowans.

During the past seven years, we’ve made a lot of progress in building our brand. We need to stay on task, and we are not changing our branding strategy during this interim period. Did you know?

  • Today you’ll find more than a hundred ISU Extension and Outreach branded templates on MyExtension (sign in and check the Advancement tab). If you need to make a brochure, newsletter, stakeholder report or just about anything, you’ll find a template you can use. You also can contact our Advancement team for answers to questions, training and support.
  • Sign in on the Extension Store to find all kinds of organizational marketing items you can order, including pens, pencils, mugs, podium signs, table cloths, posters and banners. There’s even an ISU Extension and Outreach rain gauge for the hopeful among us.
  • Besides branding your events, remember to brand yourself. Order a new name badge via MyExtension (sign in and search for name badge) if you need one, or update your wardrobe with ISU Extension and Outreach branded apparel from the Extension Store. (Sign in and search for apparel.)

There’s no reason for ISU Extension and Outreach to be a best kept secret any more. No matter where you are or what you do, it’s easy for you and your event to be properly branded. All our program areas, departments, units and county offices are part of Iowa State University Extension and Outreach, a 99 county campus with one well-known, credible brand. Wear it with pride.

One more note: As Interim President Ben Allen states, we must not ignore what happened in Charlottesville, Virginia, or pretend it doesn’t impact us. I support his message that hatred, racism and bigotry have no place at Iowa State University, including Extension and Outreach. Please read his message.

— John D. Lawrence
Iowa State University Interim Vice President for Extension and Outreach

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